Return/Exchange Policy |
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We want you to be happy with the purchases you make. If you're not satisfied, you may contact us for a return or exchange within 30 days of the receipt: Note: Items must be in their original condition and packaging to be eligible for return. Please contact us if you need to cancel or modify your order after you submit it. We will do everything possible to make the changes prior to shipment. Note: Unless the return/exchange is due to an error or defective item, we cannot refund shipping charges. Please keep in mind that on occasion, damage may occur to boxes and packaging while en route from our warehouse to their destinations. This is accidental and is usually limited to just the box or item packaging itself; only very rarely is the actual item damaged during shipping. If you feel the damage is more extensive, claims must be made with the shipping company. Special Return Instructions for Oversized Items Some oversized items, including train tables may ship directly from the manufacturer. If you need to return or exchange an oversized item, please contact us for specific instructions. |